IMPORTANT INFORMATION FOR GUESTS OF ZŁOTY HORYZONT
Dear Guests,
for your comfort and safety, we present the most important information regarding your stay at our resort:
Parking
The number of parking spaces has been adjusted to the number of apartments. Guests have access to two parking areas: an outdoor parking lot and an underground garage. Both have a limited number of spaces – we encourage you to book in advance to ensure convenient parking.
Cleaning
In the Main Building, cleaning takes place daily.
In the Apartment Building, cleaning is available upon request, for an additional fee of PLN 100.
Pre-authorization
During check-in, a pre-authorization of the payment card in the amount of PLN 300 is performed. The funds are temporarily blocked as a security for any possible expenses, e.g., in the restaurant or SPA. Pre-authorization is not a charge – the funds are released after check-out.
Deposit
A mandatory deposit of PLN 500 is also charged, securing the resort against:
damage or destruction of room equipment or common areas,
missing equipment (e.g., remote control, bathrobe, bottle stopper, towels),
failure to return keys/cards,
other costs incurred during the stay.
Details are available in the House Rules.
Reception
The reception is open daily from 07:00 AM – 12:00 AM.
In case of arrival after midnight, please contact us by phone:
+48 533 355 426
Check-in with children
According to the Act of July 28, 2023, persons traveling with children are required to present the child’s identity document during check-in.
Accepted documents include, among others:
ID card, passport, school ID,
mObywatel, Internet Patient Account, birth certificate, etc.
If the child is traveling with a person other than a parent, a written consent from the parents is required, e.g., in a notarized form.
Thank you for your understanding and have a pleasant stay at Złoty Horyzont.
